- Shows clearly how your network is performing against customer centric KPIs and versus competitive networks
- Gives your team the tools to diagnose and address network issues
- Gives you the means to manage your teams through clear objectives and fair reporting
- Aids the generation and evaluation of network investment and enhancement business cases
- High investment in support for emerging technologies ensures that your system is always up to date
Network Quality Performance Against KPIs
The SwissQual system allows you to develop meaningful KPIs for your network and to accurately monitor your network’s performance against them.
The system can be first used to establish an “industry norm” for key indicators such as clarity of communications, dropped calls, service reliability and so on by measuring competitive networks. You could also look at the key indicators for networks in other countries or regions.
This then allows you to set specific targets, both for the network as a whole and for individual parts of it. These KPIs can be regularly reviewed to compare them with the industry norms and to ensure that standards are always improved. Once the system has been operating for some time, you can plot trends in both your own and your competitor’s performance.
Network Optimisation
Using the same analysis software suite and the same probes, SwissQual helps your team to carry out efficient network optimization and to achieve the best trade offs.
Effective Team Management
It is often said that if you cannot measure something, you cannot manage it.
Network quality results from the SwissQual system can be compared against target and regularly reviewed for each area. Because the SwissQual system is designed to deliver highly accurate and repeatable results, this review should be seen by all as being fair and equitable.
The SwissQual system gives you a clear view of what is happening on your network. It enables you to set clear and fair objectives for your team and to monitor their progress.
At the same time, we can provide your team with the in depth data that they need to investigate any problems or issues.
The system can also show you areas where investment can generate a return.
Investment Bid Support
SwissQual allows you to clearly demonstrate industry norms for key quality performance indicators and the gap between those norms and your networks current performance.
It can help you to clearly explain what is needed in order to build either parity or superiority in quality.
Always Up To Date
We invest heavily in the development of support for emerging technologies. This means that whatever new technology you decide to deploy (or find yourself competing against), the chances are that a SwissQual solution can be provided.
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