Network Benchmarking, Optimization & Service Monitoring

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phone: +41 32 686 65 65   email: info@swissqual.com

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Did You Know?

Data

Transporting the massive volumes of data generated in a drive session back to base is a daily chore that can take a lot of time and can cost a lot of money. SwissQual is the only company to have looked at this problem in detail and invented a new technique of intelligent data reduction at source.

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We are here to help

Professional customer support when you need it

Providing a rock solid support service is a vital part of the total SwissQual customer experience. We want customers to get the most from SwissQual products, long after the initial installation.

Helpdesk

SwissQual’s support team has local presence on all major continents dedicated to ensuring that every issue that arises with the usage of SwissQual products is analyzed thoroughly and resolved satisfactorily. When an issue is resolved, SwissQual asks the customer for confirmation before closing the support request.

To enable our customer base to maximize the return on investment, SwissQual offers a suite of support services that are designed to meet the business needs of our customers.

For more information contact your local office.

Trouble Ticket System

Your main point of contact with the SwissQual support team

As a SwissQual customer, you are central to our whole operation. You have direct, online access to our trouble ticket system. This system allows you to register problems and track their progress through to resolution. When you log an issue it is confirmed and automatically assigned to a named engineer, and at all times you can track progress and see precisely what is being done about your request.

Click here to logon to our trouble ticket system

Support Portal

The SwissQual Support Portal provides you with direct access to the latest information on SwissQual products.

We strive to continuously improve our relationship with you as our customer and to provide you with vital maintenance and support services long after you have purchased our products. The support portal is your link to SwissQual’s knowledge and experience. Through the portal we share our latest knowledge, experience, and findings with you. You can view and download a comprehensive range of documents, including:

  • Support news
  • Product updates
  • Technical documents
  • SwissQual software
Click here to logon to our support portal

 

If you are not an existing customer then please email us at support@swissqual.com or contact your local SwissQual sales office.

Network Solutions that Deliver. Call us today to find out more about SwissQual.

Benchmarking

Accurate network benchmarking drives competitive service levels, marketing messages, and technology investments, producing cost savings of millions of dollars. SwissQual offers three solutions that provide precise data and expert insight.
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Optimization

Whether accepting a new site, tuning an initial deployment or optimizing an operational network, field engineers need accurate data they can work with in tight timescales. SwissQual provides three solutions that can assist.
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Troubleshooting

Fast debugging of tricky network issues needs a toolset you can rely on to help accurately identify and minimize revenue leaks. SwissQual provides three solutions that help make the process of troubleshooting painless and effective.
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Service Monitoring

Autonomous service monitoring delivers a continuous stream of KPIs and insight into network quality as the customer sees it. SwissQual has created two solutions using consumer devices coupled with smart, self-healing platforms.
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Quality Assessment

Measuring subjective service quality is a tricky business. SwissQual has developed three major algorithms for detailed analysis of subjective quality, including two ITU-T standards for HD video and HD audio quality assessment.
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SwissQual AG Allmendweg, 8 CH-4528 Zuchwil  Phone +41 32 686 65 65  Fax +41 32 686 65 66  Email info@swissqual.com