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Increasing Call Hold Time
Research shows that the clearer the call, the longer it is likely to be held for. The SwissQual Evolution system can help you to work with Engineering to drive up call clarity where it really counts. The result should be longer calls and higher revenue. This should include a reasonable substitution of fixed wire traffic.
Increasing Your Share Of High Spend Customers
High spending customers tend to value quality over price. By using the SwissQual Evolution system to position your company as the quality option you should naturally attract a higher percentage of these customers. This will be enhanced if deliberately linked into marketing campaigns aimed at positioning your service to high spenders. The natural result is an overall increase in both subscriber numbers and in ARPU.
Successfully Launching New Services
The experience of the first users is all important to the future success of a new service. If their experience is a poor one, the service may perform badly in the market or even fail completely.
The SwissQual Evolution system allows you to test new services on the network prior to launch and monitor the performance against indicators that are likely to be crucial for customer satisfaction. Any problems can be corrected well before your customers’ loyalty is put at risk.
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