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With SwissQual solutions you can proactively monitor your network’s performance from the most important point of view: your customer’s. The system can automatically tell you through reports, email or even an SMS message, whenever your quality standards are not being met. You can rapidly identify issues and resolve them, often before the customers call you to complain!
Our automated system offers fixed and mobile quality monitoring probes capable of monitoring the widest range of technologies and services.
A Clear View
SwissQual delivers a clear view of your network performance: showing you exactly what you are delivering on the ground. It shows you the bottom line of exactly what your investment in network infrastructure is providing, right now, right here, today.
Because SwissQual service monitoring is a continuously operating system it can, over time, show you how things have changed.
What happens on different days of the week? Hours of the day? Over the long term have things been getting better? Or worse?
Is the delivered quality as improved as you expected after that network optimization project?
A True Measure of Quality
The SwissQual service monitoring system provides customer centric measures of quality.
This includes measurements such as:
- Coverage
- Voice clarity
- Data throughput
- Service performance
These measurements provide an end to end check of the experience that is being delivered to customers.
They can also be compared with key performance indicators or directly against the performance of key competitors.
Information…Not Just Data
There is so much data that can be generated from network management systems, drive test surveys and so on, that it can sometimes be difficult to properly understand and analyse what is going on.
The SwissQual system provides you with information by exception.
By presenting measurements by comparison with key performance indicators in graphical form, SwissQual service monitoring systems allow you to see poorly performing areas immediately. Of course, you can use the SwissQual benchmarking solution to evaluate competitors in order to set key performance indicators of what level of service is “adequate”.
Because You Can Measure It You Can Manage It
SwissQual KPI driven reporting allows you to focus on the issues that really matter, throughout the organization.
A top level dashboard report gives you an overall view of your network. Issues can then be investigated through “drilling down”. This enables a fully informed management of the overall network. |